Terms & Conditions

Journese^SM Terms & Conditions of Sale

Revised: 3/7/12

RESERVATIONS AND PAYMENT - A deposit is required within three days of booking to secure a reservation to Hawaii, Mexico, Caribbean, Costa Rica, Australia, New Zealand, Italy, Tahiti, Fiji, Cook Islands and Las Vegas. (All referenced days are calendar days.) All balances are due 45 days prior to departure. Special payment policies may apply and will be advised at time of reservation. If payment is not received by the due date, airline and all other reservations will be cancelled. Journese is not responsible for any penalties, fare increases or fees incurred due to late payment. Submission of payment to Journese signifies the acceptance of the Terms & Conditions of Sale.

FORMS OF PAYMENT - Payment may be made by check, debit and credit cards from American Express, Visa, MasterCard, Diners Club, Discover Card or PayPal. Journese only accepts checks made payable to "Journese." All returned checks are subject to a $35 service charge.

LAST-MINUTE RESERVATIONS - Reservations are accepted up to the day of departure to Hawaii, Mexico, Costa Rica, Caribbean and Las Vegas subject to availability. Travel to Australia, New Zealand, Tahiti, Fiji, the Cook Islands and Italy may require up to three days’ advance notice. A special handling fee of $30 will be assessed to reservations accepted within 10 days of departure for Hawaii, Mexico, Costa Rica Caribbean and Las Vegas. A special handling fee of $50 per booking will be assessed to reservations accepted within 30 days of departure for Australia, New Zealand, Tahiti, Fiji, the Cook Islands and Italy.

DOCUMENTS - Documents will be issued on fully paid reservations approximately 21 days prior to departure. Fees apply for the replacement of lost or destroyed documents and for expedited delivery.

CHANGES PRIOR TO DEPARTURE – Journese will assess a fee for each customer-initiated change to the reservation after receipt of payment, and additional airline, hotel and/or supplier fees may also be charged. Any change made will result in the reservation being re-priced at the rate in effect at the time of the change. A “name change” constitutes a cancellation and cancellation fees will apply.

CANCELLATIONS & REFUNDS – Journese will assess a fee for cancellations. Additional airline, hotel and/or supplier fees may also be charged. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, Journese reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, refunds will be made without any further obligation by Journese.

With respect to the travel arrangements made in connection with this transaction, Journese represents and acts as agent for disclosed principals and independent contractors, including carriers, transportation companies, tour operators, wholesalers, service companies, hotels, etc. Journese is not responsible or liable for any acts, omissions, financial stability, delays or changes by any of these entities. Neither Journese nor any of its representatives shall be or become liable or responsible for any loss, injury, damage to person, property, or otherwise in connection with any accommodations, transportation or other services resulting directly or indirectly from any extraordinary circumstances, including but not limited to acts of God, dangers incident to the sea, fire, breakdown in machinery, acts of governments, de jure or de facto, war, hostilities, civil disturbances, strikes, riots, thefts, epidemics, medical quarantines, customs regulations, defaults, delays or cancellations of or changes in itinerary, routing or schedules from any cause beyond the control of the Journese or from any loss or damage resulting from insufficient or improperly issued passports, visas or other documents. The “Customer Identification and Proof of Citizenship section of this document (see below) is intended to assist you with your travel plans but does not necessarily represent complete and up-to-date travel information for your specific plans.

NO-SHOWS - Failure to travel without prior notification is considered a no-show and the entire cost of reservation is non-refundable, subject to policies and procedures of the providers of travel and accommodations

JOURNESE PRE-DEPARTURE CHANGE & CANCELLATION FEES

PEAK TRAVEL DATES: 3/31/12 – 4/21/12, 6/24/12 – 7/3/12, 11/17/12 – 11/25/12, 12/16/12 – 1/3/13, 3/23/13 – 4/13/13, 6/22/13 – 7/3/13, 11/23/13 – 12/1/13 and 12/16/13 – 1/3/14.

CHANGES AFTER DEPARTURE: Journese will assess a $100 per person fee for changes made after commencement of travel. Changes in return transportation to the extent permitted by carrier(s)' tariff may be made only through Journese representatives. Changes in travel arrangements that result in additional monies owed due to price differences, fuel surcharges, ticket re-issuance fees, etc. are due and payable directly Journese representatives at time of change.

CUSTOMER IDENTIFICATION AND PROOF OF CITIZENSHIP:
The Transportation Security Administration (TSA) requires all airline passengers traveling on and after November 1, 2010 to provide the following Secure Flight Passenger Data (SFPD) regardless of when the reservation was booked:

• Full Name as it Appears on Government-Issued I.D.
• Date of Birth
• Gender
• Redress Number (if available)

Names provided to Journese for customers must be an exact match to the photo ID that will be used during travel. The customer is responsible for all fees and expenses that may be incurred due to an incorrect name, or to the denial of travel due to an incorrect name. Updated information regarding security measures and requirements for air travel are available at www.tsa.gov. It is highly recommended for the customer to check this Web site for possible changes due to security measures and air travel for their scheduled destination(s).

It is the customer’s responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination and any countries in which a stop is scheduled.

An entry visa and passport may be required. It is the customer’s responsibility to verify that a passport is valid at the time of departure, remains valid for a minimum of six months beyond the return travel date, and contains sufficient BLANK pages to attach any required visas for their travel. Some countries may require that children under 18 years of age must travel with the consent of both parents. Please verify the most current documentation and entry requirements with the country’s consulate, an immigration office or at www.travel.state.gov. No refund will be issued for losses incurred as a result of failure to obtain or provide required valid documentation.

It is the customer’s responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination and any countries in which a stop is scheduled.

An entry visa and passport may be required. Passports should be valid for a minimum of six months beyond the return travel date. Some countries may require that children under 18 years of age must travel with the consent of both parents. Please verify the most current documentation and entry requirements with the country’s consulate, an immigration office or at travel.state.gov. No refund will be issued for losses incurred as a result of failure to provide required documentation.

RATES - All rates are quoted in U.S. Dollars unless otherwise noted. Rates are subject to change at any time, without notice. Journese reserves the right to make adjustments if a particular rate was incorrectly stated. Journese can guarantee rates only for reservations paid in full; it is therefore recommended that full payment be made at time of booking. Airline tickets must be issued to guarantee against rate increases, fuel surcharges and to avoid cancellation of airline reservations. Government and supplier-imposed taxes and fees are subject to increase at any time and are not covered by Journese.

RATES DO NOT INCLUDE - Airline baggage or seat assignment fees or other airline ancillary fees, passport and visa fees, some departure taxes, gratuities, meals, beverages, resort fees, parking fees, insurance, telephone calls, additional bedding charges, laundry service, and other miscellaneous charges of a personal nature are not included except where specifically noted.

AIR TRANSPORTATION - Journese has no control over and assumes no liability for airline strikes, schedule changes, flight delays, flight cancellations or other airline initiated changes. In the event of such an occurrence, the airline is responsible and will determine what action will be taken.

ACCOMMODATIONS – Facilities, guest services, amenities, hotel energy surcharges, resort fees and promotional offers are provided at the discretion of the hotel/cruise line and are subject to change without notice. Any additional costs are the responsibility of the customer and are payable directly to the hotel/cruise line. Room/cabin location and bedding requests are not guaranteed and are based upon availability at time of check in. Hotel/cruise ship descriptions and photos do not necessarily depict the actual room/cabin in which guests will be accommodated; maps and images may not be exact or to scale, and are for general description purposes only. Room/cabin standards are the sole responsibility of the hotel/cruise line. Hotel/cruise ship ratings are based on information provided by the hotel/cruise ship and Journese’s own evaluations.

RENTAL CARS - Each rental day consists of one 24-hour period. Overtime charges must be paid directly to the car rental company (CRC). Car rentals do not include gas, collision damage waiver, drop charges, personal accident insurance, personal effects protection, car seats, additional driver fees, upgrades or extensions of rental beyond the period included. All CRC claims must be settled directly with the CRC. NOTE: A valid driver’s license and security deposit must be provided to the CRC. Minimum driver age varies by destination and type of vehicle. Underage drivers may be subject to an extra surcharge payable directly to the CRC.

BAGGAGE AND PERSONAL PROPERTY - Baggage checked or carried on board an aircraft, vessel or vehicle are subject to fees based on weight, number and size. All baggage fees are the responsibility of the customer and are payable directly to the supplier. Please contact the supplier for their current baggage policy. Journese is not responsible or liable for any delay, loss or damage to baggage and personal property.

PHYSICAL DISABILITIES - Customers requiring special facilities, services or accommodations must disclose such needs to Journese at time of reservation. Wheelchair-accessible transportation and accommodations may be requested, but cannot be guaranteed. Available accommodation standards vary by hotel/cruise ship and are not within the control of Journese. Your foreign destination may not conform to the United States' Americans with Disabilities Act requirements, and facilities for disabled persons may be extremely limited. Journese assumes no liability for the failure for the provision of accommodations by a travel vendor.

TRAVEL CONSUMER RESTITUTION FUND DISCLOSURE:
For customers who purchase from within the State of California: This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the customer is located in California at the time of payment. Eligible customers may file a claim with TCRF if the customer is owed a refund of more than $50 for transportation or travel services that the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount that may be paid by the TCRF to any one customer is the total amount paid on behalf of the customer to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove the claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which they file a TCRF claim. The traveler may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001.

For customers purchasing from outside of California: This transaction is not covered by the California Travel Consumer Restitution Fund.

RESPONSIBILITY - Journese is only responsible for reserving the items listed in the reservation details. The suppliers providing transportation, sightseeing arrangements, tours, excursions and accommodations ("Suppliers") for the vacations are independent contractors and are not agents, affiliates, representatives or employees of Journese, or any of its subsidiaries, related companies, or parents ("Journese Parties"). Journese has no ownership interest in any Supplier. Any use of the Journese name by a Supplier is for identification purposes only and does not constitute ownership, agency, supervision or control by Journese. All documentation, receipts and tickets are issued subject to the terms and conditions specified by the Supplier. By utilizing the services of the Suppliers, you agree that neither Journese nor any of the Journese Parties shall be liable for (1) any accident, loss, injury or damage to you or to those traveling with you in connection with any accommodations, transportation or other services or resulting directly or indirectly from any occurrences or conditions including, but not limited to, negligence, defects in vehicles, equipment malfunction, strikes, "Acts of God," riots, terrorist acts or threats, wars, acts of governmental authority, theft, delays, weather conditions, environmental conditions, bankruptcy, cancellations or changes in itineraries or schedules or (2) loss or damage to property or injury to persons, caused by reason of any act or omission, intentional, negligent or otherwise by such third party Suppliers. Journese makes no implied or express warranties in the offering of any vacation described in these materials. Remember that all travel documents and required personal identification, as well as compliance with agricultural regulations, are your responsibility. The terms under which you agree to take a vacation cannot be changed or amended except in writing, signed by an authorized officer of Journese. The customer contract in use by the airline, when issued, constitutes the sole agreement between you and the airline. Journese reserves the right to decline to accept or retain any person as a member of the vacation at any time prior to departure or during the course of the vacation. In the unlikely event that the services or accommodations are not available as stated, due to reasons beyond Journese’s control, efforts will be made to provide services or accommodations of equal standard and quality. Refer to the travel information enclosed with travel documents for assistance once travel has commenced or contact our Customer Experience Department at Journese, 2404 Townsgate Road, Westlake Village, California, 91361 in writing within 30 days of your return regarding service issue disputes. In those cases where a refund is warranted, all unused documentation must be returned in order to process the refund.

Purchase Money & Deposit Plan Disclosure: California law requires certain sellers of travel to have a trust account or bond or be bonded through the United States Tour Operators Association (USTOA). Journese is a participant in USTOA’s Consumer Protection Deposit Plan. You may make a claim to this plan if you are owed a refund. The Plan covers losses for transportation or travel services that were not delivered or not refunded when required. A claim can be made when a tour operator declares bankruptcy, becomes insolvent or ceases business, or 120 days following the failure of a tour operator to refund a payment or deposit after a cancellation or material failure to complete performance of a tour(s) or vacation package(s). The program covers tours or vacation packages purchased up to seven (7) days following official notification to the USTOA of an Active Member’s bankruptcy, insolvency or cessation of business. Claims must be filed no later than ninety (90) days after the bankruptcy, insolvency, cessation of business or failure to refund on account of cancellation or non-performance, as the case may be. USTOA’s total liability for all possible consumer claims is limited to $1,000,000. The maximum amount of any claim the customer can make against the plan is the total amount paid on behalf of the customer to the seller of travel.

LIMITATION OF LIABILITY - By making a reservation, customer acknowledges that in all events, Journese shall not be liable for any incidental or consequential damages and that the sole extent of Journese’s liability, if any, shall never exceed the amount actually paid by customer to Journese.

ARBITRATION - Any dispute arising out of, or relating to, any vacations offered shall be submitted to non-binding arbitration under the Federal Arbitration Act. To the extent that the Federal Arbitration Act either is inapplicable or held not to require arbitration of a particular claim or claims, California law pertaining to agreements to arbitrate shall apply and the arbitration shall be conducted under the terms of the California Code of Civil Procedure. Each party shall pay for its own costs, arbitration fees and attorneys' fees, if any.

California Seller Of Travel: Journese is a Registered Seller of Travel with the State of California. CST number 1007939-10. Registration as a seller of travel does not constitute approval by the State of California.

Hawaii Seller Of Travel: Journese is a Registered Seller of Travel with the State of Hawaii. TAR number 5308. Registration as a seller of travel does not constitute approval by the State of Hawaii.

Washington Seller Of Travel: Journese is a Registered Seller of Travel with the State of Washington. UBI number 601 915 263. Registration as a seller of travel does not constitute approval by the State of Washington.

These Terms and Conditions of Sale are not applicable to groups or special interest packages.

These Terms and Conditions of Sale are subject to change at any time at Journese’s sole discretion without notice.

2012 Journese. All rights reserved.