October 11, 2019 6:11pm PDT
Journese is addressing the concerns of travelers with reservations for upcoming travel to or from California that may be impacted by the current wildfires.
Please be assured that our Customer Service team members are working diligently to assist each impacted customer on an individual basis, reaching out to each based on addressing the most imminently scheduled departures first.
Our Change/Cancel Policies in effect for this period are as follows:
1. Journese will waive its change and cancellation fees plus any fees waived by hotel, airline and/or cruise partners
2. Journese will make every effort to move travelers to another destination
3. Normal travel protection policies apply if a plan was purchased through Journese
These policies will apply to all bookings to the affected regions until further notice.
Journese will continue to monitor these wildfires and provide updates as appropriate.
For more information on these wildfires, visit: http://www.fire.ca.gov/current_incidents
The safety of our customers is always of the utmost importance to us.
For questions or concerns regarding bookings for travel to areas of concern, please call our Customer Service team for assistance.
Vacations currently in destination: 800.848.9118
Vacations departing soon: 800.247.4958
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