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Hurricane Isaias

August 4, 2020 | 11:00am EDT

A Tropical Storm Warning is in effect for

* North of Duck North Carolina to Eastport Main

* Chesapeake Bay

* Tidal Potomac River

* Delaware Bay

* Long Island and Long Island Sound

* Martha's Vineyard, Nantucket, and Block Island

Isaias is moving toward the north-northeast near 35 mph, and this general motion accompanied by some increase in forward speed is expected through tonight. On the forecast track, the center of Isaias will continue to move near or along the coast of the mid-Atlantic states today, and move across the northeastern United States into Southern Canada tonight.

Maximum sustained winds remain near 70 mph with higher gusts. A faster rate of weakening is expected to begin tonight, and the system is forecast to become post-tropical tonight or early Wednesday.

Tropical-storm-force winds extend outward up to 140 miles from the center.

Click here for more information on the storm.

The safety of our customers is always of the utmost importance to us.

For questions or concerns regarding bookings for travel to this region, please call our Customer Service team for assistance.

Vacations currently in destination: 800.848.9118

Vacations departing soon: 800.247.4958

Travel Alert for Corona Virus

July 15, 2020 | 9:00am PDT

Due to the high volume of cancellations and refund requests, supplier processing of refunds may take 90+ days to process.

A note to our Travel Advisors...keep your clients’ dreams alive! Reschedule your clients' vacation for a later date instead of cancelling it or book a new vacation for 2020 or 2021 and they’ll have something to look forward to for days to come, and you’ll be the hero for making bucket list dreams come true. If your clients have a Journese Land Future Travel Credit, maximize your vacation value by redeeming it today. Airfares, cruise fares and hotel rates for many destinations are up to 50% lower than last year.

We continue to monitor developments regarding COVID-19 and its potential impact on your travel.

Our Cruise Desk Team is ready to assist all current cruise bookings, regardless of scheduled departure date. Please call 800.850.6988 or email them at cruise_revisions@pleasant.net.

Travel-Related News
Latest CDC Travel Warnings
REAL ID Deadline Extended to Oct. 1, 2021

Additional Resources are provided at the bottom of this page to help you access information from specific supplier and government sources. Note: individual links have been provided for destinations not included on the US Department of State and COVID-19 Country Specific Information links.

Our FIT Change/Cancel Policies in effect for impacted customers are as follows:

1. All balance payments are due and payable 45 days prior to the travel departure date; balances must be paid in full to avoid cancellation or supplier price increases.

2. Journese is automatically cancelling all current land/hotel-only bookings (i.e., bookings without flights) to destinations that have closed their borders to non-residents or if the hotel is closed. Journese will reach out to all impacted bookings to confirm the cancellation.

3. For cancellation of non-cruise bookings with travel scheduled
through August 31, 2020 to closed hotels and/or destinations:

  • a. Bookings without our Travel Protection Plan coverage: Travelers may receive refunds in the form of a Land Future Travel Credit for 100% of the land portion of the booking. The credit may be used for future travel to any destination or cruise vacation in our portfolio for travel by December 15, 2021. Land Future Travel Credit is non-transferrable, non-refundable nor offered as cash back if not used in full and cannot be used to purchase a Travel Protection Plan. Airline change/cancel policies not applicable and remain as defined in the links below for published fare air tickets). Not valid for existing cruise bookings.
  • b. Bookings with our Travel Protection Plan coverage: all plan policies apply.

    4. For current bookings that opt to change instead of cancel, we are currently waiving Journese change fees for travel scheduled June 1 - August 31, 2020 to closed hotels and/or destinations; supplier change fees may still apply. Airline fees vary by each specific airline’s policies (see links below for info on published fare air tickets).

    5. For bookings with travel scheduled after August 31, 2020: all regular Terms and Conditions currently apply.

    6. Normal travel protection policies apply if a plan was purchased through Journese.

    7. All policies subject to change or cancellation without notice.

    Journese is offering a $250 per booking rebooking discount to travelers with existing bookings for travel scheduled through August 31, 2020 only if the booked flights or cruise have been canceled and/or the hotel is not accepting guests. The offer is valid on new bookings of $2,000 or more (not including any applicable future cruise or travel credit amounts). For cancelled vacations, the new rescheduled booking must be made between one (1) and thirty (30) days after full cancellation of a previous Pleasant Holidays or Journese vacation booking. $250 per booking Rebooking Discount is not applicable to price-matched bookings, and is not combinable with any other promotions and discounts. All travel must be completed by December 15, 2021 and may be to any destination in the Pleasant Holidays or Journese destination portfolios, including cruise vacations, regardless of destination booked in cancelled vacation. This is a limited time offer that is subject to change or cancellation at any time without notice.

    Journese’ Customer Service team members are working diligently to assist each impacted customer, addressing the most imminently scheduled departures first.

    For questions or concerns regarding bookings, please call our Customer Service team for assistance.

    Vacations currently in destination: 800.848.9118

    Vacations departing soon: 800.247.4958

    Additional Resources
    Government Sources
    Centers for Disease Control and Prevention (CDC)
    World Health Organization (WHO)
    US Department of State
    COVID-19 Country Specific Information
    Antigua
    Bahamas
    Barbados
    Canada
    Cook Islands
    Dominican Republic
    Hawaii - Traveler Resources
    Jamaica
    New Zealand
    Saint Lucia
    Tahiti/French Polynesia
    Turks & Caicos
    U.S. Virgin Islands


    Airlines
    Aero Mexico
    Air Canada
    Air France
    Air New Zealand
    Air Tahiti Nui
    Alaska Airlines
    Alitaia
    All Nippon Airways
    American Airlines
    British Airways
    Cathay Pacific
    Copa Airlines
    Delta Air Lines
    Fiji Airways
    Frontier
    Hawaiian Airlines
    InterJet
    Japan Airlines
    jetBlue
    KLM
    Lufthansa
    Qantas
    Singapore Airlines
    Southwest Airlines
    Sun Country Airlines
    United
    Virgin Airlines

    Cruise Lines
    AmaWaterways
    American Cruise Lines
    American Queen Steamboat Company
    Blue Lagoon Cruises
    Norwegian Cruise Lines
    Paul Gauguin Cruises
    Scenic Luxury Cruises & Tours
    Windstar Cruises
    Victory Cruise Lines

  • Distinguished Recognitions, Pleasant Holidays Family of Brands