Traveler Support

The Centers For Disease Control and Prevention (CDC) requires all international airline passengers entering the U.S. from a foreign country on and after January 26, 2021 to provide proof of a negative COVID-19 test or documentation of recovery from COVID-19 infection from a licensed health care provider or public health official. All airline passengers, including U.S. Citizens, 2 years of age and older are required to get a viral test for current infection 3 calendar days preceding the flight departure from the foreign country. For full details, visit https://www.cdc.gov/quarantine/fr-proof-negative-test.html.

In response to new CDC COVID-19 testing requirements for international air travelers ages 2 years and older traveling to or connecting through the United States, more than 400 hotels in Mexico, Caribbean and Costa Rica now offer the convenience of onsite testing. About 250 hotels offer free COVID-19 tests and 150 hotels charge a fee paid by guests. This makes it easy and convenient for travelers to comply with CDC testing requirements without major interruptions to their precious vacation time.

Browse through our hotels offering onsite COVID-19 testing from the links below. Each hotel is clearly labeled to help you identify those offering free testing on property.

No COVID-19 test required for U.S. travelers returning from Hawaii, Puerto Rico and the U.S. Virgin Islands.

Destinations are open for 2021 and 2022 for new bookings online and via our Call Center at 800.442.9244. We are working with our partners to provide travel information to help you plan a safe travel experience for your customers.

Our flexible change policies include zero brand change fees for new bookings made through March 31, 2021 for travel anytime. Book with confidence, knowing that if plans change, your customers can change their vacation with no change fees from Journese.

For even greater peace of mind, be sure to add our Cancel For Any Reason Travel Protection Plan when you book a vacation. Covering supplier change fees and more for travelers, and commission protection for travel advisors, our protection plans are available from only $99 per person through January 31, 2021.

Here’s some useful information to assist in planning and booking 2021 and 2022 vacations.

Health & Safety Protocols

Travel with confidence. From enhanced sanitation procedures to staff training, learn about the protective measures that our travel suppliers are implementing for the safety and well-being of guests and employees.

CDC Requirements for Airline Passengers Arriving into the United States

The Centers For Disease Control and Prevention (CDC) requires all airline passengers entering the U.S. from a foreign country on and after January 26, 2021 to provide proof of a negative COVID-19 test or documentation of recovery from COVID-19 infection from a licensed health care provider or public health official. All airline passengers, including U.S. Citizens, 2 years of age and older are required to get a viral test for current infection 3 calendar days preceding the flight departure from the foreign country.

Hotels Offering Onsite COVID-19 Testing

In response to new CDC COVID-19 testing requirements for international air travelers ages 2 years and older traveling to or connecting through the United States, more than 400 hotels in Mexico, Caribbean and Costa Rica now offer the convenience of onsite testing. About 250 hotels offer free COVID-19 tests and 150 hotels charge a fee paid by guests. This makes it easy and convenient for travelers to comply with CDC testing requirements without major interruptions to their precious vacation time.

Browse through our hotels offering onsite COVID-19 testing from the links below. Each hotel is clearly labeled to help you identify those offering free testing on property.

No COVID-19 test required for U.S. travelers returning from Hawaii, Puerto Rico and the U.S. Virgin Islands.

Destination Guidelines

Find out when destinations worldwide, including in the Caribbean, Mexico and Continental U.S., will start welcoming visitors, and the measures in place to protect the well-being of residents and travelers. With more to come.

The Hawaiian Islands Travel & Testing Guidelines

In order to avoid a mandatory quarantine, travelers to Oahu, Maui and Island of Hawaii must take a COVID-19 test within 72 hours of the final leg of their flight to Hawaii and provide proof of a negative test result prior to boarding. Travelers must complete the State of Hawaii's Safe Travels online travel and health questionnaire and upload proof or a negative COVID-19 test result within 24 hours of flight departure to Hawaii. The test must be an FDA-approved NAAT COVID-19 test taken at an approved testing facility. Children ages 4 years and under are not required to provide a pre-travel test when traveling with parents. Effective December 2, all incoming trans-pacific and inter-county travelers to Kauai will face a mandatory quarantine.

For travel between the other Hawaiian Islands, another COVID-19 pre-travel test may be required within 72-hours of arrival on Hawaii Island, Maui and Molokai to bypass quarantine. Negative COVID-19 pre-travel test results must be uploaded to the Safe Travels portal before flight departure. Visit the Safe Travels portal at https://travel.hawaii.gov/#/ . Visit hidot.Hawaii.gov/coronavirus for pre-travel testing requirements for each island. Inter island travelers arriving on Oahu are not required to quarantine. Testing requirements are subject to change. Visit https://hawaiicovid19.com/travel/ for current travel information. Gov. David Ige has extended the statewide mask mandate, which requires all persons in the State to wear a face covering over their nose and mouth when in public.

Effective January 19, 2021, Maui requires all transpacific and inter-island arriving passengers to have uploaded tthe AlohaSafe COVID-19 exposure app or the Google-Apple exposure notification (GAEN) system to mobile phones. This rule is in addition to the Hawaii Safe Travels Program Requirements. For details and links to download visit https://AlohaSafeAlert.org

Things to Know

Face coverings may be required in airports and during flying. Governments have implemented a range of travel requirements including proof of a negative COVID-19 test. Check government and country specific websites for specific travel requirements as they are updated often. Visit the Centers for Disease Control & Prevention (CDC) for more information on travel.

COVID-19 Testing Resources

Several U.S. States and foreign countries require proof of a negative COVID-19 virus test prior to arrival at the visitors' expense. Traveler Declaration Forms may also be required in addition to the COVID-19 test. Testing time periods vary by destination from within 72-hours to 10-days prior to arrival so verify the requirements for each State and foreign country to avoid mandatory quarantine.

COVID-19 virus testing differs by location. Many testing locations require an appointment and a doctor's order while some Urgent Care locations permit walk-in or drive-thru testing. State and local authorities may provide guidance for testing locations, cost and insurance coverage.

Travel Protection Plans

Protect your vacation investment with the purchase of Journese' Travel Protection Plans, which offer extensive pre- and post-departure benefits including cash-back options, price protection, change coverage, trip interruption and more.

Book with Confidence

They say you are known by the company you keep. Since 2005, Pleasant Holidays and its luxury brand, Journese have been a proud active member of the United States Tour Operator Association (USTOA) and its $1 Million Travelers Assistance Program, which protects your vacation investments. Now more than ever, it's important to book with someone you know will be there for you. And you can rest assured that Journese is here for you during and after this current time and in the brighter days ahead.

Traveler Resources

Your safety and well-being are our top priority. With that in mind, we have compiled information relating to travel restrictions and policies from the Government and destination partners to help guide your future travel planning decisions.

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