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Traveler Support

We are currently open to make new vacation bookings for 2020 and 2021, online or via our call center at 800.442.9244. Already have a vacation booking, but need to change it? We can help you reschedule it for later this year or next. Here's some useful information to help you decide when the time is right for you to travel again.

$250 Rebooking Savings

Don't cancel your vacation - postpone it. Journese is offering a $250 Savings per booking to travelers with existing bookings for travel scheduled June 1 - July 31, 2020 whose booked flights or cruise have been canceled and/or hotel is not accepting guests.

Health & Safety Protocols

Travel with confidence. From enhanced sanitation procedures to staff training, learn about the protective measures that our travel suppliers are implementing for the safety and well-being of guests and employees.

Things to Know

Face coverings may be required in airports and during flying. Governments have implemented a range of travel requirements including proof of a negative COVID-19 test. Check government and country specific websites for specific travel requirements as they are updated often. Visit the Centers for Disease Control & Prevention (CDC) for more information on travel.

Destination Reopening Guide

Find out when destinations worldwide, including in the Caribbean, Mexico and Continental U.S., will start welcoming visitors, and the measures in place to protect the well-being of residents and travelers. With more to come.

Several international countries and some U.S. States require proof of a negative COVID-19 virus test upon arrival at the traveler's expense. Testing time periods vary from within 72 hours to 10 days prior to arrival so check the destination for specific COVID-19 testing requirements. Travel Declaration Forms may also be required and can be downloaded online.

COVID-19 Testing Resources

Several U.S. States and foreign countries require proof of a negative COVID-19 virus test prior to arrival at the visitors' expense. Traveler Declaration Forms may also be required in addition to the COVID-19 test. Testing time periods vary by destination from within 72-hours to 10-days prior to arrival so verify the requirements for each State and foreign country to avoid mandatory quarantine.

COVID-19 virus testing differs by location. Many testing locations require an appointment and a doctor's order while some Urgent Care locations permit walk-in or drive-thru testing. State and local authorities may provide guidance for testing locations, cost and insurance coverage.

Travel Protection Plans

Protect your vacation investment with the purchase of Journese' Travel Protection Plans, which offer extensive pre- and post-departure benefits including cash-back options, price protection, change coverage, trip interruption and more.

Policies for Customers Impacted by COVID-19 Closures

We have updated our standard Change and Cancellation policies to support customers impacted by hotel and destination closures due to COVID-19.

Book with Confidence

They say you are known by the company you keep. Since 2005, Pleasant Holidays and its luxury brand, Journese have been a proud active member of the United States Tour Operator Association (USTOA) and its $1 Million Travelers Assistance Program, which protects your vacation investments. Now more than ever, it's important to book with someone you know will be there for you. And you can rest assured that Journese is here for you during and after this current time and in the brighter days ahead.

Traveler Resources

Your safety and well-being are our top priority. With that in mind, we have compiled information relating to travel restrictions and policies from the Government and destination partners to help guide your future travel planning decisions.

Distinguished Recognitions, Pleasant Holidays Family of Brands