Traveler Support

We are working with our partners to provide travel information to help you plan a safe travel experience for your customers.

Our flexible change policies include zero brand change fees for new bookings made through August 31, 2022 for travel anytime. Book with confidence, knowing that if plans change, your customers can change their vacation with no change fees from Journese.

For even greater peace of mind, be sure to add our Cancel For Any Reason Travel Protection Plan when you book a vacation. Covering supplier change fees and more for travelers, and commission protection for travel advisors, our protection plans are available from only $49 per person for new bookings.

Here’s some useful information to assist in planning and booking 2022 and 2023 vacations.

Health & Safety Protocols

Travel with confidence. From enhanced sanitation procedures to staff training, learn about the protective measures that our travel suppliers are implementing for the safety and well-being of guests and employees.

Destination Guidelines

Learn about the processes in place to ensure safe and healthy travel experiences. Important Note: Several international countries and some U.S. States require proof of a negative COVID-19 virus test upon arrival at the traveler's expense. Testing time period requirements vary from within 72 hours to 10 days prior to arrival. Please check your destination for specific COVID-19 testing requirements, travel declarations and other information.

The Hawaiian Islands Travel & Testing Guidelines

No pre-travel testing, vaccination or quarantine required for domestic U.S. travelers visiting Hawaii.

More information on each island's Health & Safety protocols is available here . Testing requirements are subject to change.

Things to Know

Face coverings may be required in airports and during flying. Governments have implemented a range of travel requirements including proof of a negative COVID-19 test. Check government and country specific websites for specific travel requirements as they are updated often. Visit the Centers for Disease Control & Prevention (CDC) for more information on travel.

COVID-19 Testing Resources

Several U.S. States and foreign countries require proof of a negative COVID-19 virus test prior to arrival at the visitors' expense. Traveler Declaration Forms may also be required in addition to the COVID-19 test. For your convenience, we've compiled useful links to state health departments and companies that provide testing.

Travel Protection Plans

Protect your vacation investment with the purchase of Journese' Travel Protection Plans, which offer extensive pre- and post-departure benefits including cash-back options, price protection, change coverage, trip interruption and more.

Book with Confidence

They say you are known by the company you keep. Since 2005, Pleasant Holidays and its luxury brand, Journese have been a proud active member of the United States Tour Operator Association (USTOA) and its $1 Million Travelers Assistance Program, which protects your vacation investments. Now more than ever, it's important to book with someone you know will be there for you. And you can rest assured that Journese is here for you during and after this current time and in the brighter days ahead.

Traveler Resources

Find out when destinations in the Caribbean, Hawaii, Mexico, Continental U.S. and South Pacific will start welcoming visitors, and the measures in place to protect the well-being of residents and travelers.

Important Note: Several international countries and some U.S. States require proof of a negative COVID-19 virus test upon arrival at the traveler's expense. Testing time period requirements vary from within 72-hours to 10-days prior to arrival so check the destination for specific COVID-19 testing requirements and other information. Travel Declaration Forms may also be required and can be downloaded online.

Vaccine certificates and identity documents are required in many U.S. states and foreign countries for access to certain locations, including museums, theaters, churches, archaeological sites, restaurants, bars, and cafes, and for access to certain events, including concerts, sightseeing tours, and similar events. In some cases, children under certain ages (such as 12 years) who cannot be vaccinated must show proof of a negative COVID-19 test dated within a specified time frame. It is the customer’s responsibility to monitor and meet all vaccine certificate, identity document, negative COVID-19 test, and similar requirements. Refunds will not be issued for noncompliance.

Distinguished Recognitions, Pleasant Holidays Family of Brands