Terms & Conditions
JourneseSM Terms & Conditions of Sale
RESERVATIONS AND PAYMENT - A deposit is required within three days of booking (all referenced days herein are calendar days) to secure a reservation to Hawaii, Mexico, Caribbean, Central America, Australia, New Zealand, Europe, Tahiti, Fiji, Cook Islands, United Arab Emirates, the contiguous United States and Alaska, Canada and Cruises, except as otherwise provided for under “LAST-MINUTE RESERVATIONS,” below. All balances are due 45 days prior to departure. Special payment policies may apply and will be advised at time of reservation. If payment is not received by the due date, airline and all other reservations will be cancelled. Journese℠ is not responsible for any penalties, supplier-imposed fare increases or fees incurred due to late payment. Submission of any payment to Journese signifies the acceptance of these Terms & Conditions of Sale.
FORMS OF PAYMENT - Payment may be made by check, debit and credit cards from American Express, Visa, MasterCard, Diners Club, Discover Card or PayPal. Journese only accepts checks made payable to "Journese." All returned checks are subject to a $35 service charge.
LAST-MINUTE RESERVATIONS - Reservations are accepted up to the day of departure to Hawaii, Mexico, Canada, Central America, Caribbean and the contiguous United States and Alaska, in each case, subject to availability. Travel to Australia, New Zealand, Tahiti, Fiji, the Cook Islands, United Arab Emirates, Japan & Asia, and Europe may require a reservation of up to three days in advance of departure. A special handling fee of $30 will be assessed to reservations accepted within 14 days of departure for Hawaii, Central America, and Caribbean. A special handling fee of $30 per booking will be assessed to reservations accepted within seven days of departure for Mexico. A special handling fee of $50 per booking will be assessed to reservations accepted within 30 days of departure for Australia, New Caledonia, New Zealand, Tahiti, Fiji, Cook Islands, United Arab Emirates, Europe, Japan & Asia, AMAWaterways cruises, Belmond Afloat cruises, Norwegian Cruise Line cruises, Windstar Cruises, Paul Gauguin Cruises, Un-Cruise Adventures Mexico and Central America cruises, and Iceland ProCruises Iceland and Greenland cruises. A special handling fee of $20 per booking will be assessed to reservations accepted within three days of departure for U.S. itineraries, including without limitation, American Queen Steamboat Company river cruises, UnCruise Adventures U.S. cruises (Alaska, Hawaii and the Pacific Northwest) and travel to Canada.
DOCUMENTS - Documents will be issued on fully paid reservations approximately 21 days prior to departure. A document reissue fee of $35 per booking in addition to any supplier fees and expedited delivery service fees will be assessed for the replacement of lost or destroyed documents.
CHANGES PRIOR TO DEPARTURE – Journese will assess a fee for each customer-initiated change to the reservation after receipt of payment, and additional airline, hotel and/or supplier fees or fare/price differentials may also be charged. Any change made will result in the reservation being re-priced at the rate in effect at the time of the change. A “name change” constitutes a cancellation and cancellation fees will apply.
CANCELLATIONS & REFUNDS – Journese will assess a fee for cancellations, which will not exceed the total vacation package price. Additional airline, hotel and/or supplier fees may also be charged. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, Journese reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, refunds will be made without any further obligation by Journese.
WITH RESPECT TO THE TRAVEL ARRANGEMENTS MADE IN CONNECTION WITH THIS TRANSACTION, JOURNESE REPRESENTS AND ACTS AS AGENT FOR DISCLOSED PRINCIPALS AND INDEPENDENT CONTRACTORS, INCLUDING CARRIERS, TRANSPORTATION COMPANIES, TOUR OPERATORS, WHOLESALERS, SERVICE COMPANIES, HOTELS, ETC. JOURNESE IS NOT RESPONSIBLE OR LIABLE FOR ANY ACTS, OMISSIONS, FINANCIAL STABILITY, DELAYS OR CHANGES BY ANY OF THESE ENTITIES. NEITHER JOURNESE NOR ANY OF ITS REPRESENTATIVES SHALL BE OR BECOME LIABLE OR RESPONSIBLE FOR ANY LOSS, INJURY, DAMAGE TO PERSON, PROPERTY, OR OTHERWISE IN CONNECTION WITH ANY ACCOMMODATIONS, TRANSPORTATION OR OTHER SERVICES RESULTING DIRECTLY OR INDIRECTLY FROM ANY EXTRAORDINARY CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, DANGERS INCIDENT TO THE SEA, FIRE, BREAKDOWN IN MACHINERY, ACTS OF GOVERNMENTS, DE JURE OR DE FACTO, WAR, HOSTILITIES, CIVIL DISTURBANCES, STRIKES, RIOTS, THEFTS, EPIDEMICS, MEDICAL QUARANTINES, CUSTOMS REGULATIONS, DEFAULTS, DELAYS OR CANCELLATIONS OF OR CHANGES IN ITINERARY, ROUTING OR SCHEDULES FROM ANY CAUSE BEYOND THE CONTROL OF JOURNESE OR FROM ANY LOSS OR DAMAGE RESULTING FROM INSUFFICIENT OR IMPROPERLY ISSUED PASSPORTS, VISAS OR OTHER DOCUMENTS.
The "Customer Identification and Proof of Citizenship" section of this document (see below) is intended to assist you with your travel plans but does not necessarily represent complete and up-to-date travel information for your specific plans.
NO-SHOWS - Failure to travel without prior notification is considered a no-show and the entire cost of reservation is non-refundable, subject to policies and procedures of the providers of travel and accommodations.
JOURNESE PRE-DEPARTURE CHANGE & CANCELLATION FEES
||Per Person Change Fee
||Per Person Cancel Fee
United Arab Emirates
& All Cruises
& All cruises in
CHANGES AFTER DEPARTURE: Journese will assess a $100 per person fee for changes made after commencement of travel. Changes in return transportation to the extent permitted by carrier(s)' tariffs may be made only through Journese representatives. Changes in travel arrangements that result in additional monies owed due to price differences, fuel surcharges, ticket re-issuance fees, etc. are due and payable directly Journese representatives at time of change.
CUSTOMER IDENTIFICATION AND PROOF OF CITIZENSHIP:
The Transportation Security Administration (TSA) requires all airline passengers to provide the following Secure Flight Passenger Data (SFPD):
- Full Name as it Appears on the Passenger’s Government-Issued I.D.
- Date of Birth
- Redress Number (if available)
Names provided to Journese for customers must be an exact match to the photo ID that will be used during travel. The customer is responsible for all fees and expenses that may be incurred due to an incorrect name, or to the denial of travel due to an incorrect name. A name revision fee of $25 per person will be assessed by Journese for name corrections or revisions, in addition to other fees assessed by airlines or other suppliers. Updated information regarding security measures and requirements for air travel are available at www.tsa.gov. It is highly recommended that customers check the foregoing website for possible changes due to security measures applicable to air travel to/from their scheduled destination(s).
It is the customer’s responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination and any countries in which a stop is scheduled.
An entry visa and passport may be required for travel. It is the customer’s responsibility to verify that a passport is valid at the time of departure, remains valid for a minimum of six months beyond the return travel date, and contains sufficient BLANK pages to attach any required visas for their travel. At least one person occupying a room must be 18 years or older to check into a hotel or other accommodations. Please verify the most current documentation and entry requirements with the country’s consulate or at www.travel.state.gov. No refund will be issued for losses incurred as a result of failure to obtain or provide required valid documentation.
Check with www.travel.state.gov, not only for entry requirements into foreign countries and returns to the U.S., but also for any restrictions that may prevent you from entering into a foreign country. State Department travel advisories are also on this site.
RATES - All rates are quoted in U.S. Dollars unless otherwise noted. Rates are subject to change at any time, without notice. Journese reserves the right to make adjustments if a particular rate was incorrectly stated. Rates are subject to increase prior to receipt of full payment, and Journese can guarantee rates only for reservations paid in full (except as otherwise provided below); it is therefore recommended that full payment be made at time of booking. Rates are not subject to increase after full payment, except as a result of increases in government-imposed taxes or fees (applicable to all reservations) or supplier-imposed fees (applicable only to reservations that do not include an air component).
RATES DO NOT INCLUDE - Airline baggage or seat assignment fees or other airline ancillary service fees, passport and visa fees, some departure taxes, gratuities, meals, beverages, resort fees, hotel energy surcharges, parking and valet fees, insurance, telephone calls, additional bedding charges, laundry service, airport or cruise port transfers and other miscellaneous charges of a personal nature are not included except where specifically noted. Journese retains service fees as additional compensation in handling and serving travel reservations.
AIR TRANSPORTATION - Journese has no control over and assumes no liability for airline strikes, schedule changes, flight delays, flight cancellations or other airline initiated changes. In the event of such an occurrence, the airline is responsible and will determine what action will be taken.
AIRLINE CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES
PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER.
NOTICE of Liability Limitations
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.
Where the Montreal Convention applies, the limits of liability are as follows:
- There are no financial limits in respect of death or bodily injury.
- In respect of destruction, loss of, or damage or delay to baggage, 1,131 Special Drawing Rights (approximately EUR 1,400; US $1,600) per passenger in most cases.
- For damage occasioned by delay to your journey, 4,694 Special Drawing Rights (approximately EUR 6,000; US $6,400) per passenger in most cases.
EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.
Where the Warsaw Convention system applies, the following limits of liability may apply:
- 16,600 Special Drawing Rights (approximately EUR 21,000; US $22,500) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,500; US $11,200) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
- 17 Special Drawing Rights (approximately EUR 21; US $23) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 420; US $450) for unchecked baggage.
- The carrier may also be liable for damage occasioned by delay.
Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.
Notice of Contract Terms Incorporated by Reference
- Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier’s individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs
- If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier.
- The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.
- The Conditions may include, but are not restricted to:
- Conditions and limits on the carrier’s liability for the bodily injury or death of passengers.
- Conditions and limits on the carrier’s liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods.
- Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
- Application of the carrier’s Conditions and limits of liability to the acts of the carrier’s agents, servants and representatives, including any person providing either equipment or services to the carrier.
- Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier.
- Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier’s right to refuse carriage.
- Rights of the carrier and limits on the carrier’s liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft.
- Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
- You can obtain additional information on items (a) through (h) above at any U.S. location where the transporting air carrier’s tickets are sold.
- You have the right to inspect the full text of each transporting carrier’s terms at its airport and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting carriers. Information on ordering the full text of each carrier’s terms is available at any U.S. location where the air carrier’s tickets are sold.
- If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.
CARRIERS RESERVE THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR THE CARRIER’S TARIFFS, RULES OR REGULATIONS.
YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA. PASSENGER SHALL ARRIVE AT AIRPORT BY TIME EARLY ENOUGH TO COMPLETE DEPARTURE PROCEDURES.
GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.
U.S. NOTICE—OVERBOOKING OF FLIGHTS. Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries although other consumer protections may be available. Check with the airline or your travel agent.
EUROPEAN NOTICE—DENIED BOARDING/CANCELLATIONS: For all flights departing from the European Union and all flights to the European Union if on an European operating carrier, if you are denied boarding or you flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance. For further information on your air passenger rights for these flights, see http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
BAGGAGE: Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR U.S. TRAVEL: For domestic travel wholly between U.S. points, federal rules require any limit on a carrier’s baggage liability to be at least US $3,500 per passenger, or the amount currently mandated by 14 CFR § 254.5.
CHECK-IN TIMES: The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding. Flight cannot be held for late-arriving passengers, and Journese accepts no responsibility in such cases.
DANGEROUS GOODS: U.S. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative or visit http://www.tsa.gov/traveler-information/prohibited-items.
AIRCRAFT DISINSECTION: Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm.
ACCOMMODATIONS – Facilities, guest services, amenities, energy surcharges, resort fees, valet/parking fees and promotional offers are provided at the discretion of the hotel/cruise line and are subject to change without notice. Such charges, which are not payable to Journese, are the responsibility of the customer and are payable directly to the hotel/cruise line. Room/cabin location, connecting rooms and bedding requests are not guaranteed and are based upon availability at time of check in. Hotel/cruise ship descriptions and photos do not necessarily depict the actual room/cabin in which guests will be accommodated; maps and images may not be exact or to scale, and are for general description purposes only. Room/cabin standards are the sole responsibility of the hotel/cruise line. Hotel/cruise ship ratings are based on information provided by the hotel/cruise ship and Journese’ own evaluations. Hotel relocations are the direct responsibility of the hotel and Journese assumes no liability for hotel relocations.
For hotels located in certain jurisdictions such as New York City, New York sales taxes and a New York City Hotel Room Occupancy Tax must be collected on both the rent charged by the hotel and the amount Pleasant Holidays charges for its services, which we are required to collect and remit to these jurisdictions.
CRUISE LINES - Except as otherwise provided, cruise line carrier may, for any reason, without prior notice, cancel the cruise; deviate from the scheduled ports of call, route and/or timetable; call or omit to call at any port or place; render assistance to preserve life and property; or change the date or time of sailing or arrival, change the port of embarkation or disembarkation, shorten the cruise or substitute ships, aircraft or other transportation or lodging.
RENTAL CARS - Each rental day consists of one 24-hour period. Overtime charges must be paid directly to the car rental company (CRC). Car rentals do not include limited collision damage waiver, gas, GPS devices, drop charges, personal accident insurance, highway toll charges, hotel parking fees, personal effects protection, car seats, additional driver fees, upgrades or extensions of rental beyond the period included. All CRC claims must be settled directly with the CRC. NOTE: A valid driver’s license and security deposit must be provided to the CRC. Minimum driver age varies by type of vehicle and CRC. Underage drivers may be subject to an extra surcharge payable directly to the CRC. Some countries require the presentation of an International Driver's Permit (IDP) along with a valid license. To learn more about an IDP and how to obtain one, visit http://www.dmv.org/international-driver-permits.php.
BAGGAGE AND PERSONAL PROPERTY - Baggage checked or carried on board an aircraft, vessel or vehicle are subject to fees based on weight, number and size. All baggage fees are the responsibility of the customer and are payable directly to the supplier. Please contact the supplier for their current baggage policy. Journese is not responsible or liable for any delay, loss or damage to baggage and personal property.
PHYSICAL DISABILITIES - Customers requiring special facilities, services or accommodations must disclose such needs to Journese at time of reservation. Wheelchair-accessible transportation and accommodations may be requested, but cannot be guaranteed. Available accommodation standards vary by airline, hotel and cruise ship and are not within the control of Journese. Your foreign destination may not conform to the United States' Americans with Disabilities Act requirements, and facilities for disabled persons may be extremely limited. Journese assumes no liability for the failure for the provision of accommodations by a travel vendor. Peanut Allergies: Airlines cannot guarantee nut-free flights and customers are encouraged to review all health concerns with their physicians prior to flying.
RESPONSIBILITY - Journese is only responsible for reserving the items listed in the reservation details. The suppliers providing transportation, sightseeing arrangements, tours, excursions, accommodations and other travel products and services ("Suppliers") for the vacations are independent contractors and are not agents, affiliates, representatives or employees of Journese, or any of its subsidiaries, related companies, or parents ("Journese Parties"). Journese has no ownership interest in any Supplier. Any use of the Journese name by a Supplier is for identification purposes only and does not constitute ownership, agency, supervision or control by Journese. All documentation, receipts and tickets are issued subject to the terms and conditions specified by the Supplier.
BY UTILIZING THE SERVICES OF THE SUPPLIERS, YOU AGREE THAT NEITHER JOURNESE NOR ANY OF THE JOURNESE PARTIES SHALL BE LIABLE FOR (1) ANY ACCIDENT, LOSS, INJURY OR DAMAGE TO YOU OR TO THOSE TRAVELING WITH YOU IN CONNECTION WITH ANY ACCOMMODATIONS, TRANSPORTATION OR OTHER SERVICES OR RESULTING DIRECTLY OR INDIRECTLY FROM ANY OCCURRENCES OR CONDITIONS INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, DEFECTS IN VEHICLES, EQUIPMENT MALFUNCTION, STRIKES, "ACTS OF GOD," RIOTS, TERRORIST ACTS OR THREATS, WARS, ACTS OF GOVERNMENTAL AUTHORITY, THEFT, DELAYS, WEATHER CONDITIONS, ENVIRONMENTAL CONDITIONS, BANKRUPTCY, CANCELLATIONS OR CHANGES IN ITINERARIES OR SCHEDULES OR (2) LOSS OR DAMAGE TO PROPERTY OR INJURY TO PERSONS, CAUSED BY REASON OF ANY ACT OR OMISSION, INTENTIONAL, NEGLIGENT OR OTHERWISE BY SUCH THIRD PARTY SUPPLIERS. JOURNESE MAKES NO IMPLIED OR EXPRESS WARRANTIES IN THE OFFERING OF ANY VACATION DESCRIBED IN THESE MATERIALS. REMEMBER THAT ALL TRAVEL DOCUMENTS AND REQUIRED PERSONAL IDENTIFICATION, AS WELL AS COMPLIANCE WITH AGRICULTURAL REGULATIONS, ARE YOUR RESPONSIBILITY.
The terms under which you agree to take a vacation cannot be changed or amended except in writing, signed by an authorized officer of Journese. The customer contract in use by the airline, when issued, constitutes the sole agreement between you and the airline. Journese reserves the right to decline to accept or retain any person as a member of the vacation at any time prior to departure or during the course of the vacation. In the unlikely event that the services or accommodations are not available as stated, due to reasons beyond Journese’ control, efforts will be made to provide services or accommodations of equal standard and quality. Refer to the travel information enclosed with travel documents for assistance once travel has commenced or contact our Customer Experience Department at Journese, 2404 Townsgate Road, Westlake Village, California, 91361 in writing within 30 days of your return regarding service issue disputes. In those cases where a refund is warranted, all unused documentation must be returned in order to process the refund.
LIMITATION OF LIABILITY - BY MAKING A RESERVATION, CUSTOMER ACKNOWLEDGES THAT IN ALL EVENTS, JOURNESE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AND THAT THE SOLE EXTENT OF JOURNESE’ LIABILITY, IF ANY, SHALL NEVER EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER TO JOURNESE.
ARBITRATION - Any dispute arising out of, or relating to, any vacations offered shall be submitted to non-binding arbitration under the Federal Arbitration Act. To the extent that the Federal Arbitration Act either is inapplicable or held not to require arbitration of a particular claim or claims, California law pertaining to agreements to arbitrate shall apply and the arbitration shall be conducted under the terms of the California Code of Civil Procedure. Each party shall pay for its own costs, arbitration fees and attorneys' fees, if any.
California Seller Of Travel: Journese is a Registered Seller of Travel with the State of California. CST number 1007939-10. Registration as a seller of travel does not constitute approval by the State of California.
Hawaii Seller Of Travel: Journese is a Registered Seller of Travel with the State of Hawaii. TAR number 5308.
Washington Seller Of Travel: Journese is a Registered Seller of Travel with the State of Washington. UBI number 601 915 263.
Consumer Protection Deposit Plan Disclosure: California law requires certain sellers of travel to either (i) have a trust account or bond or (ii) be a participant in an approved Consumer Protection Deposit Plan.
Pleasant Holidays, LLC is a participant in the United States Tour Operators Association’s (“USTOA”) Consumer Protection Deposit Plan (the “Plan”). You may make a claim with the Plan if you are owed a refund. The Plan covers losses for transportation or travel services that were not delivered or not refunded when required. A claim can be made when a tour operator declares bankruptcy, becomes insolvent or ceases business, or 120 days following the failure of a tour operator to refund a payment or deposit after a cancellation or material failure to complete performance of a tour(s) or vacation package(s). The Plan covers tours or vacation packages purchased up to seven (7) days following official notification to the USTOA of an Active Member’s bankruptcy, insolvency or cessation of business. Claims must be filed no later than ninety (90) days after the bankruptcy, insolvency, cessation of business or failure to refund on account of cancellation or non-performance, as the case may be. USTOA’s total liability for all possible consumer claims is limited to $1,000,000. The maximum amount of any claim the customer can make against the Plan is the total amount paid on behalf of the customer to the seller of travel.
CALIFORNIA TRAVEL CONSUMER RESTITUTION FUND DISCLOSURE: For customers who purchase from within the State of California: This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the customer is located in California at the time of payment. Eligible customers may file a claim with TCRF if the customer is owed a refund of more than $50 for transportation or travel services that the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount that may be paid by the TCRF to any one customer is the total amount paid on behalf of the customer to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove the claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which they file a TCRF claim. The traveler may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001. For customers purchasing from outside of California: This transaction is not covered by the California Travel Consumer Restitution Fund.
Notice to Residents of the State of Washington: If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
These Terms and Conditions of Sale are not applicable to groups or special interest packages.
These Terms and Conditions of Sale are subject to change at any time at Journese’s sole discretion without notice.
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