Traveler Resources

Due to the high volume of cancellations and refund requests, supplier processing of refunds may take 90+ days to process.

A note to our travelers: Keep your dreams alive! Postpone your vacation for a later date instead of cancelling it or book a new vacation for 2020 or 2021 and you'll have something you can look forward to for days to come. If you have a Journese Land Future Travel Credit, maximize your vacation value by redeeming it today. Airfares, cruise fares and hotel rates for many destinations are up to 50% lower than last year.

We continue to monitor developments regarding COVID-19 and its potential impact on your travel.

For non-cruise vacations, our Customer Service Team is currently assisting those with travel scheduled in June and July 2020. Please call 800.247.4958 or email them at and note the scheduled departure date in the subject line. Thank you.

Our Cruise Desk Team is ready to assist all current cruise bookings, regardless of scheduled departure date. Please call 800.850.6988 or email them at

Face coverings may be required in airports and during flying. Governments have implemented a range of travel requirements including proof of a negative COVID-19 test. Check government and country specific websites for specific travel requirements as they are updated often. Visit the Centers for Disease Control & Prevention (CDC) for more information on travel.

For more information on the Coronavirus and Government Sources, please click below.

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